Frequently asked questions

Here’s a few questions to our most common questions

Yes Certainly, we and our supply partners are a licensed pharmacy offering prescription medications online. Our licence number: is 3374 B
Our website is open 24 hours a day, 7 days a week. Call Centre support is available from Monday to Saturday, 10:00 AM to 07:00 PM IST.
Our Team comprises of qualified pharmacists your first and last point of contact is a pharmacist, you can contact our team of pharmacists in multiple ways, whichever suites: 1) You can call our customer contact number 9555033444. 2) Use the chat feature on the website to contact our pharmacist 3) You can mail us your query on 4) You can also raise your query with our pharmacist at the time of delivery. 5) You can raise a Contact Us request on and our pharmacist will call you.
At, you have multiple avenues to save on your purchases: Rewards for You! rxmedikart has a Reward Points Program by which you automatically score points on all your purchases. Once you have received enough points, you can convert those points into earnings and redeem it on your future orders. You get to see more savings when you shop regularly for all your health products at our one-stop pharma. To know more about our Reward Points program, go to rewards section on the website. Free Delivery! - at we strongly advise you to plan your monthly purchase so that not only recieve free delivery but also ensure that you don't miss any dose due to non availability, order form Rs. 500 or more to avail free delivery
At, your privacy and security are extremely important to us. We are committed to protecting the confidentiality of your personal information (your name, address, email address or credit card information) and we never share them with any other person or company. It is used solely by our authorised personnel to process your order. Please note that all information provided to us is subject to doctor–patient privilege laws. Being compliant with PCI DSS Level 3, we use the latest electronic security measures and our servers are protected by secure firewalls to prevent unauthorised access to your personal data.
No, we do not accept any insurance plans. However, we can provide invoice and receipt towards your order to claim your insurance.
We accept returns if the medicine provided to you does not match your order, or if the medicine is past its expiry date. Please check your orders at the time of delivery and report any return request before you pay our delivery personnel. Please refer to return policy under Terms & conditions, for further details or write to us at
As per the laws pre-payment is not allowed for medicine purchase, however if you do not wish to pay by cash and wish to use your credit/debit card, you can do so at the time of delivery, our delivery cum patient counsellors are equiped with mobile swipe machines
Yes we would appreciate your reporting the error on the page click on………….. Our pharmacist will review the information and if found correct we will update the same
Yes we are committed to fight the couterfit medicines, hence we take special care while procuring medicines we procure medicines either directly from manufacturers or from manufacturer authorised distributors only
Generic Drugs, also known as Generics or Generic Medications, are drugs that are marketed without brand names and are considered identical as their brand-name counterparts in all respects such as strength, dose, active ingredients, intended use, route of administration, efficacy, bioavailability and safety. As required by the CDSCO, India’s regulatory body for pharmaceuticals, Generics must meet the same rigid standards as set for brand-name counterparts.
Yes, all of our generic drugs are procured from the world-renowned manufacturers and thus our generic products meet rigorous specifications and are strictly regulated for safety, quality and potency. By law, generic drugs must be bio-equivalent to brand-drug counterparts.
Yes, you can buy other substitutes if you prescription lists the salt names instead of a brand name. You can always encourage your doctor to write salts name on your prescription instead of a specific brand name.
In order to process your order quickly, we need the following details from you: Your billing/shipping information Your prescription (required for the order of Prescription medicines).
As per the Drugs and cosmetics act 1940, there is no provision of digital copy(Scan or photo) of prescription hence in order to reduce the misuse/abuse of medicines it is mandatory to verify the physical prescription. Please keep your prescription handy at the time of delivery
No you can upload multiple prescription and create multiple orders stocks a wide range of pharmaceuticals and other healthcare products. However, if you do not find what you need, please feel free to contact our pharmacists by emailing to or click on "Let me know what you looking for". We will get back to you as soon as possible to let you know the availability of the requested medication/products.
Certainly, you can upload as many prescriptions and place them as a single order at our Pharmacy. You may also combine your prescription medication order with herbal or OTC products. takes greatest possible care in packaging your order. Untouched by human hands, your order will be packaged in factory-sealed blister-packs, to eliminate the risk of medicine replacement at any stage, we pack your order in a specially desiged tamper proof pack, please do not accept the delivery if tamper proof seal is broken
No. There are no hidden charges in any of our products.
No, at it is our constant endevour to make your medicines more understandable and help you manage your disease hence we do not charge any additional professional fees for processing your prescription drug orders or patient counselling services.
Medicine prices vary by geographical location and often change on a day to day basis due to regulations and distributors. The prices listed on our site act as guidance and help you understand if you are paying the right price for your medicines.
Prices of medicines fluctuate often and in the event that the price of the drug you have purchased is less than the purchase price paid, the difference will be credited to your rxmedikart account you can use this against future purchases.
No there are jurisdictions of licensed pharmacies at moment we serve Delhi NCR and Hyderabad, we will be adding more cities in the near future accepts the following forms of payment: - Credit/debit card on delivery - Cash on Delivery (COD) offers 2 delivery options: Standard Delivery Express Delivery
The following are our Standard Delivery Charges: - For emergency delivery : Rs.99 - For normal order no delivery charges.
On average, it may take about 24 hrs-48hrs to deliver your order. Working days exclude public holidays and Sundays.
Express Delivery or emergency delivery refers to the orders that are processed and shipped immediately than standard delivery. By opting for the express delivery, you will get your order delivered within 6 working hours. If you are in urgent need of your medications, express delivery is the ideal option to get them quickly.
Express Delivery orders are charged an additional fee of Rs. 99. Your express delivery order will arrive within 6 hours. The Express Delivery charges are not refundable except in the event of our error. rxmedikart reserves the right to change or discontinue Express Delivery option at our discretion.
Cash or Card on Delivery (COD) is a payment method by which you can pay for your ordered item(s) in cash at the time of delivery.
No, we don't charge any extra amount for Cash or Card -on-Delivery orders.
Payment by COD option is as easy as 1 - 2 - 3: In the website, select products and add them to your cart and then in the Payment & Order Review page, simply ‘Select Your Payment Method’ as Cash on Delivery (COD). Then you are required to confirm your COD payment either by responding to our auto-dialed call or replying immediately to our Email or simply by calling our customer care number9555033444. The sooner you confirm, the sooner we will start to process your order. We will despatch your order once it has been approved. Once the pharmacist delivers the product(s) you ordered, you pay him the complete order amount in cash.
Yes, If you do not wish to pay in cash you can pay using credit/debt card at the time of delivery, our delivery pharmacist are equiped with safe and authorised mobile swipe machines.
You’ll get email confirmation of your order along with tracking details and you can always login to your account and track status. You can also get information regarding your shipment by calling our customer care number: 9555033444
You can check your current order status by simply logging into your account. This lets you track your order in real time and know whether it has been processed, shipped or delivered to you.  Alternatively, you may check the status of your order by calling our customer care number: 9555033444.
If you have not received your order within 3 working days of placing your order, please contact us immediately at 9555033444 and we will re-ship the order to you at no extra cost. More often than not, our deliverables reach our customers on time. Only on rare occasions, it may take a bit longer
If you wish to cancel your order, you can send an email request to or call us at our customer care number 9555033444. Please note that in case your order has already been dispatched, we cannot cancel it.
If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us via the online chat or call at 9555033444 or email to
Your order will be delivered by qualified pharmacist at your door step.
The objective of patient counselling team is to educate you about your disease and medication and prepare you for a informed conversation with your physicians to achieve this we have ensured that you have multiple access to our pharmacist team as a result your calls are attended by qualified pharmacists and product delivery is also done by qualified pharmacist, feel free ask to them any question concerning your prescription , dosing, and general disease related information. This service is absolutely free of cost our customers who purchase medicines from us We advise you to cross check with your physicians as well
At rxmedikart we consider our customers as our family, and as family we believe in 'Caring beyond prescription'. Our medicine scheduler reminds you about your medicine at time which is scheduled by you, this will help you manage your disease better and stay healthy, After all, every family needs someone to remember the medication schedule.